Terms of Service for Jahnet's Holistics

Please read these Terms of Service ("TOS") carefully. These are the terms and conditions that govern your use of the website operated by Jahnet's Holistics. (collectively, "us", "we", or "our").

  1. Acceptance of Terms

By accessing our Site or using our Service in any manner, you are affirming that you have read, understand, and agree to be legally bound by these TOS.

  1. Eligibility

You must be at least 18 years old to use our Site or our Services. By agreeing to these TOS, you represent and warrant to us that you are at least 18 years old.

  1. Account Registration and Security

In order to access certain services, you may be asked to create an account. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account.

  1. Privacy

Our collection and use of personal information in connection with the Site is described in our Privacy Policy.

  1. Product Information and Availability

While we strive for accuracy in all product descriptions, we do not warrant that product descriptions or other content are accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information on the Sites is inaccurate at any time without prior notice.

  1. Shipping and Handling; No Liability for Delivery Issues

'Once orders have been dispatched from our facility, we are not responsible for any items that may be damaged or lost during transit. We encourage customers to track their orders through the tracking information provided.

  1. Dispute Resolution

Any disputes arising out of or relating to these TOS or your use of the Site will be resolved in accordance with the laws of the jurisdiction in which our company is located.

  1. Shipping and Product Care

Our skincare products are made from all-natural ingredients without the use of chemicals or preservatives. As a result, they may be sensitive to temperature changes during transit. Once orders have been dispatched from our facility, we are not responsible for any items that may be damaged, lost, or affected by temperature changes such as melting. We encourage customers to track their orders through the tracking information provided and retrieve their packages promptly to avoid potential product damage due to adverse weather conditions or temperature fluctuations. Please store the products in a cool, dry place away from direct sunlight to maintain their best condition.

  1. Modifications to TOS

We may modify these TOS from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the top of this page the date that revisions were last made.

  1. Wholesale Shipping

Shipping costs will be added to your invoice/ emailed and will vary depending on the size, weight, and destination of the order. All wholesale orders are shipped via UPS, USPS and FedEx.

  1. Contact Information

If you have any questions about these TOS, please contact us at jahnetsholistics@gmail.com

  1. Incorrect Address Submission
  • It is the customer's responsibility to ensure that the shipping address provided at the time of purchase is accurate and complete. If a package is directed to an incorrect address due to customer error, Jahnets Holistics cannot be held liable. No refunds or store credits will be issued for orders that are lost or returned to us due to incorrect address information provided by the customer.
  1. Lost Packages and Delivery Issues
  • For packages marked as delivered by the carrier but not received by the customer, it is the customer's responsibility to file a claim with the carrier. Jahnets Holistics cannot be held responsible for packages once they are confirmed as delivered by the shipping carrier.
  • If tracking information shows no movement or delivery within a reasonable timeframe, customers should contact our customer support for assistance. However, jahnet’s Holistics does not guarantee refunds or store credits for lost packages.

. Returned Packages

  • International orders returned to Jahnets Holistics due to refusal by the recipient, unpaid duties and taxes, or other reasons beyond our control will not be eligible for a refund or store credit. Circumstances such as these are beyond our ability to manage, and as such, both the loss of goods and shipping costs cannot be recuperated by Jahnet’s Holistics.

Your use of the Site following the posting of any changes to the TOS constitutes acceptance of those changes. If you do not agree to these TOS, please do not use the Site.